Welcome to the Causeway vacancies section. Here you can find out about the range of career opportunities Causeway Technologies currently has on offer. If you have any queries or are interested in applying for any of our vacancies, please e-mail recruitment@causeway.com
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Group HR Manager
Causeway Technologies Ltd
Comino House
Furlong Road
Bourne End
Bucks SL8 5AQ
Group Customer Support Manager
As the result of recent expansion, we are now looking for an experienced Customer Support Manager to join our business. The role will be to lead, coach, support and develop a product support team to provide first class customer support to our 2,000 customers. The jobholder will be responsible for instilling a strong customer service ethos and ensuring the customer experience is excellent. This will be achieved through effective management of our skilful people, and the implementation of best practice process management within the support functions of our business. The management of individuals and team development and improvement plans are critical. You will also ensure that all customer support requests, escalations and complaints are effectively managed. Applicants will need to provide evidence of successful and demonstrable management experience of customer-facing teams, ideally gained from within a commercial software applications environment. You will have proven experience in developing departmental efficiencies and creating and managing KPI's. Experience with Customer Relationship Management ( CRM ) / Call management systems essential. Any additional experience of product support of enterprise business packages would be highly desirable. Knowledge and a practical application of ITIL (Information Technology Infrastructure Library) would also be very helpful. In return the successful candidate will receive a highly competitive salary plus benefits package.
Click here to download the full job description.
Business Development Executive
An exceptinonal opportunity for a motivated, positive and determined business development / telemarketing professional to play a key part in shaping our business and in contributing to our future success. Your drive and energy to develop new business opportunities to support us will be key. The ideal candidate will be able to provide qualified leads, follow up on marketing campaigns and respond to incoming queries to ensure that we achieve our targets and improve profitability. You will need to posess at least GCSE qualifications in English Language and Maths or equivalent and be able to demonstrate passion, excellent sales ability, customer focus, communication and teamworking skills.
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